Delivery & Returns
- How quickly will I receive my order?
- What if I need the order to arrive the next day?
- How do I know if my order has been shipped?
- I want to send this as a present, can you remove the invoice?
- I’ve not received my order yet, what should I do?
- Do you provide international delivery?
- I've not received my international mail yet.
- Returning unwanted items
- Return of damaged/incorrect items
- Return of items in order to exchange
- How to return items
- How are refunds processed?
How quickly will I receive my order?
Orders are dispatched within 3 days of them being received, Monday to Friday. You can email us to ask for your order to be sent out quickly.
For orders sent by first class mail over 90% of orders arrive the next day though this is not guaranteed. Second class orders typically take 3 days.
What if I need the order to arrive the next day?
If you need your order to arrive the next day please contact us on firstname.lastname@example.org and we will try to arrange this for you.
How do I know if my order has been shipped?
Once your order has been shipped you will receive an email confirming that it has been sent. First class orders typically arrive the next day, second class orders typically take 3 days although both can take longer. If you have not received an email confirming that your item has been sent, email us to check when the order will be sent.
If I want to send the order as a present, can you remove the invoice?
If you want to send your order as a present and would prefer that the invoice is not included we can remove this and can email the invoice onto you. Just send us an email at email@example.com requesting that we don't send the invoice.
I’ve not received my order yet, what should I do?
The Royal Mail give the following advice with regards to delayed mail:
Less than 4-5 working days after your order was processed:
Please keep waiting for your order to arrive as it is most likely still in transit and may have been held up by an incomplete address, missing postcode or circumstances out of their control such as weather conditions or strike action.
5-10 working days after your order was processed:
Your mail is now officially delayed and our advice is to check with neighbours that could have taken in the parcel on your behalf. You should also contact your local sorting office to check if they have a parcel for you. You should receive a card when this happens however; sometimes cards aren't left.
15 working days after your order was processed:
Once 15 working days have passed since despatch, Royal Mail class your item as lost so we can then send out a replacement or provide you a full refund. Please send us an email complete with your order details and confirm that you have never received the item. We cannot refund or replace items that the Royal Mail has lost until 15 working days have passed.
Do you provide international delivery?
Yes. When you add your item to the basket you can select the country you would like your order to be sent to.
I've not received my international mail yet.
An item is considered lost 25 working day after it has been sent. At this point we can then send out a replacement or provide you a full refund. Please send us an email complete with your order details and confirm that you have never received the item. We cannot refund or replace items that the Royal Mail has lost until 25 working days have passed.
Returning unwanted items
As an online customer you have the right to cancel any order up to 7 days after the goods have been received. At Flip Flop and Away we want to make it easy for you, so you can cancel any unused order up to 45 days after an order has been received. We will provide a full refund for items if you are unhappy with your order for any reason.Once we have received your returned item you will receive an email informing you that your item has been received and that your refund has been processed.
Unfortunately postage will not be refunded on unwanted orders.
Return of damaged/incorrect items
If the products you return are faulty, incorrect or damaged on arrival, we will refund you the cost of the return postage, as well as the goods and your original postage, providing there is no evidence of the goods being damaged after delivery. Please contact us as at firstname.lastname@example.org before returning the item.
Return of items in order to exchange
If you would like to return your goods for an exchange we will send out the alternative pair to you without a further charge. You will be responsible for paying for returning the items you wish to exchange.
How to return items
Items must be returned in an unused condition. We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as, until the parcel reaches us, it is your responsibility. Please wrap your item securely when returning to us.
On the back of your invoice there is a form for returning or exchanging items, please include this when you return an item.
Items should be returned to:
Flip Flop and Away
135 Cliffefield Road
How are refunds processed?
All of our refunds are processed through PayPal.